Frequently Asked Questions
Everything you need to know about shopping with Urban Wholesale.
What is the minimum order quantity (MOQ)?
To maintain our wholesale pricing, we require a minimum order value of $200. Individual product minimums vary and are listed on each product page.
How long does shipping typically take?
Standard processing takes 1-2 business days. Domestic shipping usually arrives within 3-7 business days, while international orders may take 10-14 business days depending on customs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk orders exceeding $5,000.
Do you offer returns or exchanges?
Yes, we accept returns on defective or damaged items within 14 days of delivery. Please ensure items are in their original packaging with all tags attached.
Can I request a sample before placing a bulk order?
We offer sample kits for most of our product lines at a retail rate. The cost of the sample will be credited back to your account if you place a bulk order within 30 days.
Are your products ethically sourced?
Urban Wholesale is committed to ethical sourcing. We vet all manufacturing partners to ensure fair labor practices and adherence to environmental safety standards.